Refund policy

AtΒ Glamourface.co, we want you to be completely satisfied with your purchase. Because we sell beauty, cosmetics, and skincare products, we must adhere to strict hygiene and safety standards. Please read our policy below regarding returns, exchanges, and refunds.


1. Return Eligibility & Timeframe

  • Unopened Products:Β We accept return requests withinΒ 7 daysΒ from the date of delivery.

  • Condition:Β To be eligible for a return, item(s) must beΒ unused, unopened, in original outer packaging, and with all protective seals or shrink wrap intact.

  • Non-Returnable Items:Β For hygiene and personal care safety,Β opened, unsealed, or used cosmetics, fragrances, makeup, and skincare items cannot be returned or exchangedΒ unless they arrive damaged, defective, or incorrect.

2. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged during transit, defective, or different from what you ordered:

  1. Please notify our customer support team withinΒ 48 hoursΒ of receiving your package.

  2. Email us atΒ support@glamourface.coΒ or WhatsApp us atΒ +971 55 672 3639Β with your Order Number, a description of the issue, and clear photos/videos of the damaged or incorrect product.

  3. Upon inspection and approval, we will arrange a replacement or issue a full refund at no extra cost to you.

3. Return Shipping Costs

  • Defective or Misdelivered Items:Β Glamourface will cover all courier pick-up and return shipping fees.

  • Change-of-Mind Returns:Β If you are returning an unopened product due to a change of mind, the customer is responsible for the return courier/shipping charges.

4. Refund Process & Timelines

  • Once your return is received at our facility and inspected, we will notify you of the approval or rejection of your refund.

  • Method of Payment:Β Refunds will be credited back to theΒ original payment methodΒ used at checkout (Credit Card, Debit Card, or Bank Transfer).

  • Processing Time:Β Please allowΒ 7 to 14 business daysΒ for the refund amount to reflect in your bank account or card statement, depending on your issuing bank’s processing times.

5. Order Cancellations

  • You may cancel your order free of charge before it has been dispatched from our warehouse.

  • Once an order has been picked up by the courier, it cannot be canceled and must follow our standard Return Policy procedures upon delivery.

6. Contact Us

For any questions regarding returns or refunds, please reach out to us:

  • Company Name: Zaitoon Zakhil Trading LLC

  • Email:Β support@glamourface.co

  • Phone / WhatsApp:Β +971 55 672 3639

  • Address:Β Office No – 1706, 17th Floor, New Deira Building ( Emirates NBD Bank Deira ), Dubai, U.A.E.